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NDR or Non-Delivery Report is a notification shared by courier companies specifying the orders which could not be delivered in a certain timeframe. When a delivery agent is unable to successfully deliver the order, which might happen for a variety of reasons like “incorrect address” or “customer unavailability”, the order is marked as an NDR.
Once an NDR happens, you need to take action immediately and not leave it to courier partner
Here are 5 ways you can reduce RTO after a failed delivery: