Privacy Policy

This Privacy Policy explains the policy regarding the collection, use, disclosure, and transfer of your information by Truxcargo Private Limited and its affiliates (collectively “we/us/ our/truxcargo”) through (“Site”) for all the services provided by us ("Services"). This policy may change as we update, improve, and expand the Services, so please check it periodically. By accessing the Site of Truxcargo or otherwise using the Services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the Services offered by us. This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act, 2000”), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This Privacy Policy is a legally binding document between the User (“you,” “your,” “yourself”) of the Site and Truxcargo Private Limited. Please read the terms of this privacy policy very carefully and should you disagree with the terms of this policy, please do not use the website.

Application of the Privacy Policy:

This Privacy Policy stipulates the approach taken by us towards the personal information and data that we may collect about you or you may disclose to us, when you visit this Site, electronically respond to our online advertisements or when you send us communications, queries, or apply for job or for partnering with us via any computer, mobile or other similar electronic devices. It does not apply to information we collect in other ways e.g., when you are dealing with our employees or authorised representatives otherwise than use or access of this Website or over the telephone.

This Privacy Policy is limited to information and data collected on this Site, our online advertisements, and electronic communications. Our Privacy Policy does not apply when you leave our Site, including third-party websites where our online advertisements are displayed or links to third-party websites which we do not operate or control. Please read the Privacy Policy and terms and conditions of these third-party websites and decide whether they satisfactorily protect your rights and/ or interests.

Apart from the sources mentioned above, we collect and process the information from you from the following sources to provide better services to all our users.

i) Registration data

This includes basic contact information such as name, gender, age, address, pin code, contact number, occupation, interests, and email address etc. provided at the time of registration to use the Site and seeking or obtaining Services from us.

ii) Paid service data

When you make any payment for the Services, TRUXCARGO or its payment gateway provider may collect your purchase, address or billing information, including your credit card number and expiration date etc.

iii) Voluntary information

Truxcargo may collect additional information at other times, including but not limited to, when you provide feedback, change your Error message need to be informative and display clearly content or email preferences, respond to a survey, or communicate with Truxcargo.


Truxcargo use data collection devices such as "cookies" on certain pages of its Site. Cookies are small files which are stored on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies help us to provide information, which is targeted to your interests. Cookies may be used whether you register with us or not.

Use of your information

The Information as supplied by you enables our need to be informative and display clearly the Services and provide you the most user-friendly experience. All required information is service dependent, and we may use the above said user Information to, maintain, protect, and improve the Services and for developing new services. We may also use your email address or other personally identifiable information to send commercial or marketing messages without your consent [with an option to subscribe / unsubscribe (where feasible)]. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, etc.).

Without limitation to the foregoing, your information may be used for the following purposes ("Purposes”):

    • To develop, enhance, market, sell or provide our services, or those of companies with which we have a commercial relationship
    • To provide tips or guidance on how to use our website, inform you of new features on our website, or provide other information that may be of interest to you
    • To evaluate credit standing and to match credit bureau or credit reporting agency information; to investigate, detect and protect ourselves and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activities
    • To affect a corporate transaction, in connection with the sale, merger, spin-off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business
    • To audit compliance with our policies and contractual obligations
    • following up on any service requirement which you have shown interest in;
    • updating our records about you;
    • understanding your requirement;
    • conducting background verification checks in case where you have applied for job with us;
    • crime or fraud detection, prevention, and prosecution;
    • complying with laws or regulations;
    • research and statistical analysis with the aim of improving our services;
    • knowing you more before we respond to your requirement;
    • handling queries and complaints; and
    • other incidental services, purpose, or requirements

Additionally, without limitation to the foregoing, we need all files access for internal features:

Disclosure of your information

Truxcargo shares your information with any third party in the following limited circumstances:

  • While using your information for the Purposes
  • When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these terms or for complying with the applicable laws and regulations
  • Truxcargo proposes to share such information within its group companies and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures
  • Truxcargo may disclose information to third parties to detect, prevent or otherwise address fraud, security or technical issues or protect the rights, property or safety of us, our users, or others or in order to enforce or apply our terms of use.

We will not otherwise disclose your information to third parties unless we have your permission, or we are under a legal or similar obligation.

Information Security

Truxcargo use data collection devices such as "cookies" on certain pages of its Site. Cookies are small files which are stored on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies help us to provide information, which is targeted to your interests. Cookies may be used whether you register with us or not.

The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. It is your responsibility to maintain the secrecy of any user ID and login password you hold.

Truxcargo take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. Though all measures have been taken to ensure the safety and security of your information you will appreciate that there could be instances beyond our control which could result in unwarranted disclosure of your personal information, and you fully understand the risks associated with disclosure of personal information on such forum.

Although Truxcargo shall make all reasonable attempts to eliminate and exclude viruses from this Site, Truxcargo does not ensure or accept any liability in respect thereof. By accessing this Site, you accept this. The Parties using this website may take suitable precautions before downloading information.

We do not accept responsibility or liability for the confidentiality, security, or integrity of your information in connection with its transmission over the Internet.

In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorised activities, we reserve the right to monitor web and email traffic into and out of our domain.