1. In case the package is marked lost by Truxcargo Private Limited, the Delivery/ RTO Charges shall be refunded to Seller’s Account.
2. In case of termination of services, the Seller will raise a notification to the Truxcargo Account Team for the reversal of remaining miles. This would be sent to the seller in the form of a Cheque/ Demand Draft with the registered name of the company to the registered address/any address specified by the seller in his account closure request.
3. In case of non-delivery, if any COD Charges have been deducted from the Seller’s Miles Account, the COD Charges shall be refunded by Truxcargo to the Seller’s Miles account.